CHARLENE MANOR EXTENDED CARE FACILITY in GREENFIELD, MA was fined $99,366 by CMS across 3 separate penalties following 61 deficiency citations identified during federal surveys.

CHARLENE MANOR EXTENDED CARE FACILITY (GREENFIELD, MA) — $99,366 in CMS Fines

Outcome: CHARLENE MANOR EXTENDED CARE FACILITY in GREENFIELD, MA was fined $99,366 by CMS across 3 separate penalties following 61 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.


• Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.


• Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.


• Reasonably accommodate the needs and preferences of each resident.


• Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.


• Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.


• Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.


• Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.