ENCORE AT WINDSOR HILLS in WILMINGTON, DE was fined $19,837 by CMS across 2 separate penalties following 19 deficiency citations identified during federal surveys.

ENCORE AT WINDSOR HILLS (WILMINGTON, DE) — $19,837 in CMS Fines

Outcome: ENCORE AT WINDSOR HILLS in WILMINGTON, DE was fined $19,837 by CMS across 2 separate penalties following 19 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.


• Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.


• Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.


• Provide appropriate treatment and care according to orders, resident’s preferences and goals.


• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.


• Ensure that the resident and his/her doctor meet face-to-face at all required visits.


• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.


• Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.