Inn at Quail Haven Village in Pinehurst, NC was fined $10,517 by CMS across 2 separate penalties following 20 deficiency citations identified during federal surveys.

Inn at Quail Haven Village (Pinehurst, NC) — $10,517 in CMS Fines

Outcome: Inn at Quail Haven Village in Pinehurst, NC was fined $10,517 by CMS across 2 separate penalties following 20 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.


• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.


• Provide and implement an infection prevention and control program.


• Protect each resident from the wrongful use of the resident's belongings or money.


• Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.


• Honor the resident's right to organize and participate in resident/family groups in the facility.


• Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.


• Ensure each resident receives an accurate assessment.