MERCY RETIREMENT & CARE CENTER
CMS
Actual Harm
Documentation Failure
Inadequate Staffing
Infection Control
Medication Error
Resident Neglect
Penalty
$47,447
Outcome
MERCY RETIREMENT & CARE CENTER in OAKLAND, CA was fined $47,447 by CMS across 2 separate penalties following 28 deficiency citations identified during federal surveys.
Details
MERCY RETIREMENT & CARE CENTER (OAKLAND, CA) — $47,447 in CMS Fines
Outcome: MERCY RETIREMENT & CARE CENTER in OAKLAND, CA was fined $47,447 by CMS across 2 separate penalties following 28 deficiency citations identified during federal surveys.
Deficiency areas cited:
- Ensure services provided by the nursing facility meet professional standards of quality.
- Administer the facility in a manner that enables it to use its resources effectively and efficiently.
- Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- Ensure medication error rates are not 5 percent or greater.
How Crucible Prevents This
Crucible's continuous compliance monitoring would have flagged the regulatory gaps that led to these CMS fines — through automated survey-readiness checks, real-time deficiency tracking, staff compliance dashboards, and corrective action plan enforcement — preventing the violations before the next federal survey.
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