PLEASANT VIEW CENTER
CMS
Actual Harm
Documentation Failure
Infection Control
Medication Error
Resident Neglect
Penalty
$12,982
Outcome
PLEASANT VIEW CENTER in CONCORD, NH was fined $12,982 by CMS across 2 separate penalties following 43 deficiency citations identified during federal surveys.
Details
PLEASANT VIEW CENTER (CONCORD, NH) — $12,982 in CMS Fines
Outcome: PLEASANT VIEW CENTER in CONCORD, NH was fined $12,982 by CMS across 2 separate penalties following 43 deficiency citations identified during federal surveys.
Deficiency areas cited:
- Ensure that residents are fully informed and understand their health status, care and treatments.
- Allow resident to participate in the development and implementation of his or her person-centered plan of care.
- Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- Ensure services provided by the nursing facility meet professional standards of quality.
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- Provide and implement an infection prevention and control program.
How Crucible Prevents This
Crucible's continuous compliance monitoring would have flagged the regulatory gaps that led to these CMS fines — through automated survey-readiness checks, real-time deficiency tracking, staff compliance dashboards, and corrective action plan enforcement — preventing the violations before the next federal survey.
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