The Highlands
CMS
Actual Harm
Documentation Failure
Immediate Jeopardy
Inadequate Staffing
Infection Control
Nutrition Care
Resident Neglect
Penalty
$153,679
Outcome
The Highlands in Decorah, IA was fined $153,679 by CMS across 3 separate penalties following 38 deficiency citations identified during federal surveys.
Details
The Highlands (Decorah, IA) — $153,679 in CMS Fines
Outcome: The Highlands in Decorah, IA was fined $153,679 by CMS across 3 separate penalties following 38 deficiency citations identified during federal surveys.
Deficiency areas cited:
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- Have enough outside ventilation via a window or mechanical ventilation, or both.
- Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- Ensure each resident receives an accurate assessment.
- Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
How Crucible Prevents This
Crucible's continuous compliance monitoring would have flagged the regulatory gaps that led to these CMS fines — through automated survey-readiness checks, real-time deficiency tracking, staff compliance dashboards, and corrective action plan enforcement — preventing the violations before the next federal survey.
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