Complete Care at Hales Corners
CMS
Actual Harm
Documentation Failure
Nutrition Care
Resident Neglect
Wound Care
Penalty
$17,934
Outcome
Complete Care at Hales Corners in Hales Corners, WI was fined $17,934 by CMS following 15 deficiency citations identified during federal surveys.
Details
Complete Care at Hales Corners (Hales Corners, WI) — $17,934 in CMS Fines
Outcome: Complete Care at Hales Corners in Hales Corners, WI was fined $17,934 by CMS following 15 deficiency citations identified during federal surveys.
Deficiency areas cited:
- Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- Provide enough food/fluids to maintain a resident's health.
- Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- Provide special eating equipment and utensils for residents who need them and appropriate assistance.
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
How Crucible Prevents This
Crucible's continuous compliance monitoring would have flagged the regulatory gaps that led to these CMS fines — through automated survey-readiness checks, real-time deficiency tracking, staff compliance dashboards, and corrective action plan enforcement — preventing the violations before the next federal survey.
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