CRESTWOOD CENTER in MILFORD, NH was fined $15,646 by CMS following 13 deficiency citations identified during federal surveys.

CRESTWOOD CENTER (MILFORD, NH) — $15,646 in CMS Fines

Outcome: CRESTWOOD CENTER in MILFORD, NH was fined $15,646 by CMS following 13 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.


• Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.


• Provide and implement an infection prevention and control program.


• Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.


• Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.


• Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.


• Provide activities to meet all resident's needs.


• Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.