SOUTHLAND
CMS
Actual Harm
Documentation Failure
Infection Control
Medication Error
Nutrition Care
Resident Neglect
Penalty
$38,376
Outcome
SOUTHLAND in NORWALK, CA was fined $38,376 by CMS across 2 separate penalties following 84 deficiency citations identified during federal surveys.
Details
SOUTHLAND (NORWALK, CA) — $38,376 in CMS Fines
Outcome: SOUTHLAND in NORWALK, CA was fined $38,376 by CMS across 2 separate penalties following 84 deficiency citations identified during federal surveys.
Deficiency areas cited:
- Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
- Provide and implement an infection prevention and control program.
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- Respond appropriately to all alleged violations.
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- Provide safe, appropriate pain management for a resident who requires such services.
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- Allow resident to participate in the development and implementation of his or her person-centered plan of care.
How Crucible Prevents This
Crucible's continuous compliance monitoring would have flagged the regulatory gaps that led to these CMS fines — through automated survey-readiness checks, real-time deficiency tracking, staff compliance dashboards, and corrective action plan enforcement — preventing the violations before the next federal survey.
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