THE PLAZA AT LUBBOCK in LUBBOCK, TX was fined $38,594 by CMS across 3 separate penalties following 42 deficiency citations identified during federal surveys.

THE PLAZA AT LUBBOCK (LUBBOCK, TX) — $38,594 in CMS Fines

Outcome: THE PLAZA AT LUBBOCK in LUBBOCK, TX was fined $38,594 by CMS across 3 separate penalties following 42 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Keep residents' personal and medical records private and confidential.


• Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.


• Provide activities to meet all resident's needs.


• Provide appropriate pressure ulcer care and prevent new ulcers from developing.


• Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.


• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.


• Provide and implement an infection prevention and control program.


• Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.