WILLOWCREST HEALTH SERVICES in SOUTH MILWAUKEE, WI was fined $21,285 by CMS following 36 deficiency citations identified during federal surveys.

WILLOWCREST HEALTH SERVICES (SOUTH MILWAUKEE, WI) — $21,285 in CMS Fines

Outcome: WILLOWCREST HEALTH SERVICES in SOUTH MILWAUKEE, WI was fined $21,285 by CMS following 36 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Provide appropriate treatment and care according to orders, resident’s preferences and goals.


• Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.


• Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.


• Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.


• Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.


• Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.


• Provide safe and appropriate respiratory care for a resident when needed.


• Provide care or services that was trauma informed and/or culturally competent.