Norfolk Health Care Center in NORFOLK, VA was fined $157,300 by CMS following 49 deficiency citations identified during federal surveys.

Norfolk Health Care Center (NORFOLK, VA) — $157,300 in CMS Fines

Outcome: Norfolk Health Care Center in NORFOLK, VA was fined $157,300 by CMS following 49 deficiency citations identified during federal surveys.

Deficiency areas cited:

• Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.


• Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.


• Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.


• Provide and implement an infection prevention and control program.


• Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.


• Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.


• The resident has the right to receive notices in a format and a language he or she understands.


• Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.