Pontchartrain Health Care Center
CMS
Documentation Failure
Immediate Jeopardy
Inadequate Staffing
Infection Control
Medication Error
Resident Neglect
Penalty
$162,920
Outcome
Pontchartrain Health Care Center in Mandeville, LA was fined $162,920 by CMS following 42 deficiency citations identified during federal surveys.
Details
Pontchartrain Health Care Center (Mandeville, LA) — $162,920 in CMS Fines
Outcome: Pontchartrain Health Care Center in Mandeville, LA was fined $162,920 by CMS following 42 deficiency citations identified during federal surveys.
Deficiency areas cited:
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
- Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- Ensure each resident receives an accurate assessment.
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- Ensure services provided by the nursing facility meet professional standards of quality.
How Crucible Prevents This
Crucible's continuous compliance monitoring would have flagged the regulatory gaps that led to these CMS fines — through automated survey-readiness checks, real-time deficiency tracking, staff compliance dashboards, and corrective action plan enforcement — preventing the violations before the next federal survey.
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